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Frequently Asked Questions

What medium is the art on this site?

Kihlstromfineart.com is a site that sells only digital prints at this time.  Many of the prints are made from original paintings or original prints.  I am working with Bay Photo which handles all of the fulfillment of the orders (printing, framing and shipping of the prints).  Bay Photo is a very reputable company.  

How do I buy a print?

Visit any of my print galleries in my Art Store, and you will be guided step-by-step through the process of selecting what size, medium, style finish (including gorgeous custom framing options!) you would like.  My website includes a very robust and interactive shopping experience, so be sure to take advantage of all the order tools and options available, especially the Wall Preview and Live Preview AR tools!

You can click on the wall preview button below the price of any print to see the art shown at scale in a variety of different rooms (living room, bedroom, sitting room, nursery, café, etc).  Here, you can also play with the color of the wall, or the size of the art as indicated on that page.  This is a great interactive feature of my site, and I highly recommend using it to make your buying experience easy and fun!

You can also click on the Live Preview AR button below the price of any print to see how my art would look to scale in your exact space!  You must use a tablet or smart phone for this feature to work.

What is your shipping Policy?

Prints will be shipped directly from the printer, Bay Photo. Shipping dates range from 1-7 business days, depending on distance, 
and shipping style that has been chosen. Customers will receive a tracking number via email as soon as their order has shipped.

What is the shipping time?

Fine art paper prints without mounting typically have a production time of 1 business day. Additional time will be required for 
other items such as prints with mounting, canvas prints, and framed prints.

Bay Photo will try its hardest to get your art print to you as quickly as possible!

Do you ship internationally?

Yes! Bay Photo also ships internationally and has great rates!

How do you package my order?

Depending on what your order consists of, we will put rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box.

What is your shipping policy?

There are a number of variables that will affect the price of shipping. The price you receive is calculated based on weight, quantity, size, and location.

What if a print is damaged?

Bay Photo will accept most returns when an art print has been damaged

What is a giclée print?

In my Art Store, all my "fine art prints" are giclée prints. They are the highest quality print you can get and is the next best thing to the original work itself. If you want something that lasts for lifetimes without fading or discoloration, this is what you should purchase. Also, in giclée printing, no screen or other mechanical devices are used, so there is no visible dot screen pattern, unlike regular printers. The image has almost all the same tonalities and hues of the original painting, and the longevity of the print is far superior than any other because only archival inks and museum quality substrates are used.

 What is a "canvas gallery wrap"?

Each canvas print can be stretched (gallery wrapped) around wood bars just like a painting, with all the hanging hardware affixed, so your art is ready to hang as soon as it arrives. Choose what depth stretcher bars you would like (how far you want your canvas to stand out on the wall). If you plan to frame the print, I recommend getting a .75" depth, or just ordering a canvas print that is not gallery wrapped. All selections are printed on heavy museum grade fine art canvas (machine stretched & wrapped for proper tension) and covered with an UV and scratch resistant coating to protect the surface of the print.

What is the status of the copyright of the artwork?

The purchase of any artwork, print or product does not provide the purchaser with any copyright interest or other intellectual property right in the product.

Don't see your answer?

Feel free to email me directly at info@kihlstromfinart.com with any questions or comments.

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This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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